EVC Service
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1 Question: How do I report a repair for an electric vehicle charging station?Answer: Reporting a repair can usually be done through the following methods:
Contact the customer service hotline of the charging station operator.
Submit a repair request through the user interface on the charging station or a mobile application.
Look for a repair button or QR code near the charging station and follow the instructions after scanning. -
2 Question: How long does it take to fix a faulty charging station?Answer: The repair time depends on the severity of the fault and the response time of the operator. Minor faults can typically be repaired within 24 hours, while complex faults may take a few days.
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3 Question: Who is responsible for the repair costs of a charging station?Answer: Repair costs are usually covered by the operator of the charging station, unless the damage is caused by improper use by the user.
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4 Question: What are the ranges of after-sales services for charging stations?Answer:
Common after-sales services include:
1-Installation, debugging, and repair of the charging station.
2-Regular inspection and maintenance of the charging station.
3-User consultation and technical support. -
5 Question: How should I handle abnormal situations with a charging station?Answer:
If a charging station exhibits abnormal behavior, immediately stop using it and follow these steps:
1-Turn off the power to the charging station.
2-Contact the operator's customer service.
3-If the situation is urgent, call the emergency service number. -
6 Question: How long is the warranty period for a charging station?Answer: The warranty period is typically between 1 to 3 years, depending on the manufacturer and operator's regulations.
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7 Applications and online toolsQuestion: What are the payment methods for charging stations?Answer:
Payment methods for charging stations may include:
Mobile payments (such as Alipay, WeChat Pay).
1-Bank card payments.
2-Charging card payments.
3-Member account payments. -
8 Question: How fast do charging stations charge?Answer: Charging speed depends on the type of charging station and the charging capability of the electric vehicle. Home charging stations typically have a charging speed of 3.3kW to 7.2kW, while fast charging stations can reach 50kW or even higher.
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9 Question: How are the charging costs for a charging station calculated?Answer: Charging costs are usually calculated based on the charging power, charging time, and electricity price. The specific cost can be viewed before charging through a mobile application or the display on the charging station.
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10 Question: What are the requirements for the installation location of a charging station?Answer:
The installation location of a charging station should meet the following requirements:
1-Comply with local electrical installation specifications.
2-Have a stable power supply access.
3-Have enough space for installation and maintenance.
4-Avoid installing in flammable or explosive areas.
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